Booking Policies

Booking policies

All prices are listed in USD
Experiences that require minimum 8 or more days in advance booking:
Geisha
Swordmaking experience (Kanazawa)
Craft beer brewery visit

Experiences that require minimum 4-7 days in advance booking:
Geisha
Kintsugi (Kyoto)
Wagasa Umbrella
Guided Forest Trekking
Sushi
Incense ceremony experience
Kintsugi (Yamanaka-onsen)
Tea ceremony (Kanazawa)

Experiences that require minimum 3 days in advance booking:
Shojin Ryori
Sake Brewery Tour (Osaka)
Bamboo Craft
Tie-dying
Nihon Buyo (Setagaya)
Glass Bead
Temple life and Zazen experience
Kanazawa city walk
Wagashi making (Kanazawa)

Experiences that require minimum 48 hours in advance booking:
Mizuhiki knot experience

If the master is not available on your desired date, we will do our best to provide alternate dates. If rescheduling doesn’t work out, we will issue you a full refund.

There may be times where we cannot provide French/German/Spanish interpreters, in which case we'll provide English interpretation.

We strive to confirm reservations as soon as possible. However please note some experiences, including our sumo experience, do not determine their schedules until one month in advance. Therefore, we may not be able to send confirmation immediately after receiving bookings. We will be sure to update you on when we can expect to confirm your reservation.

Cancellation/Rescheduling Policy

For a full refund, cancellations or rescheduling must be made at least 15 days before the experience, or within 12 hours of completing the booking if the booking was made 5-7 days before the experience.
Time and days are all in Japan Standard Time (JST)

In the event of a cancellation occurring between 14 days to 9 days prior to the experience, a 20% cancellation fee will be applied. This fee is calculated based on the total cost of the booking.

In the case of no-shows, refunds will not be provided.
To cancel or reschedule, see our contact details below.

Regarding cancellations for the below experiences:

Private dining with Geisha (Tokyo, Kyoto and Kanazawa): Once the final confirmation has been sent, guests are encouraged to attend as there will be no refund for cancellations.

Miso Atelier Tour and Fine Dining Experience: In the event of a cancellation within 7 days of the experience, refunds will not be issued. Cancellations made 14 days prior to the experience will incur a 50% cancellation fee, calculated based on the total booking cost

Regarding sudden cancellations by the sumo stable:
While rare, there may be a possibility that training sessions at the sumo stable will be cancelled by the sumo stable, with some advance notice, based on the needs of the sumo wrestlers and the stable.

In the event that a sumo training is cancelled, we will immediately notify any guests and/or travel agencies that have booked an experience for that date.

For such cases, we will provide a full refund or offer our Edo Kiriko or Shodo experiences, if available, as an alternate experience, at no additional cost.

If you have any other concerns, please contact customer support at
Email: info@deeperjapan.com
Phone: +81 (90) 4533 3732 (Weekdays, 09:00AM-6:00PM JST)

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